Technical Support Professional
1 day ago
About Vistas Global
We are a leading global company with a strong presence in the banking industry. Our team is committed to delivering exceptional support services to our clients.
Job Summary
We are seeking an experienced IT Operations Specialist to join our team. The successful candidate will be responsible for providing technical support and expertise to our clients, investigating and resolving complex technical issues, and collaborating with our development and product management teams.
Key Responsibilities
- Technical Product Support
The ideal candidate will have experience in APM tools, preferably Dynatrace products, and cloud knowledge (MS Azure). They will be able to identify, understand, and resolve technical product problems, ensuring the highest customer support experience is maintained.
Investigation and AnalysisThe successful candidate will investigate and perform deep analysis of technical product issues and cooperate with our Development and Product Management teams to solve those issues.
Knowledge Sharing and CollaborationThey will exchange and share knowledge with other colleagues, including suggesting product improvements.
Tech Stack KnowledgeThe candidate should have technical knowledge of Programming, Web (HTML, XML, JavaScript), Java, .Net, Cloud and Microservices, Database, Linux, Networking.
Banking Operations KnowledgeKnowledge and skills in Software Intelligence and Observability solutions such as Dynatrace, Mobile Development, Application Security or Kubernetes would be a plus.
Availability ReportsThey will update and prepare availability reports and systems.
Monitoring and Escalation IR CreationThey will know and follow up on monitoring and escalation IR creation processes.
Communication SkillsThey must have excellent communication skills towards stakeholders and create IRs accordingly.
Multiple Environment ExperienceThey will have knowledge and experience in multiple environments and systems monitors related to Banking.
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