Customer Experience Specialist
3 days ago
About Us
Tivoli Hotels & Resorts, a part of Minor International, has been delivering exceptional experiences to its guests since 1933.
With a growing global portfolio, we curate unique hideaways, seaside paradises, and properties that reflect our distinct charismatic character and elegant personality.
Job RoleThis role requires an individual who can provide expert services in a courteous manner.
You will be responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
You will also handle all guest enquiries, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
Responsibilities- Provide expertise services in a courteous manner
- Take reservations and register guests
- Provide outstanding guest service during their stay
- Settle the guest's account upon completion of their stay
- Handle all guest enquiries, requests and comments promptly and efficiently
- A strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English is required
- Ability to work shifts, weekends and public holidays
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
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