Qatar Airways Customer Experience Specialist

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

Role Overview

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We are seeking a highly skilled and motivated Customer Experience Specialist to join our Ground Services Operations team in Hamad International Airport. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service to passengers and ensuring that they receive a 5-star experience.

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Key Responsibilities

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  • Provide face-to-face service to Qatar Airways passengers, answering questions and offering information on airline-related topics.">
  • Manage queues, handle denied boarding passengers, and ensure that passengers' identification is verified and checked.">
  • Initiate boarding at gates, following laid-down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation, and head count confirmation.">
  • Deliver efficient service at transfer desks, ensuring that all information such as baggage details is recorded, and issuing boarding cards and meal vouchers where applicable.">
  • Assist in compiling reports, preparing the allocation for the next shift, and taking action on emails.">
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About Qatar Airways

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We're a leading international airline that operates over 200 routes across six continents. Our mission is to provide our passengers with exceptional customer experiences and to become the world's favorite airline.

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What We Offer

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As a member of our team, you'll have the opportunity to work on challenging projects, develop new skills, and advance in your career. You'll also enjoy a competitive salary, benefits, and a chance to be part of a truly global community.



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