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IT Support Specialist

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Content-Whale Full time
Company Overview

Content-Whale is a leading provider of innovative solutions in the Health, Wellness & Fitness industry. Our headquarters is located in Doha, Qatar, and we offer a diverse product portfolio connected with a wide network of manufacturers worldwide.

Job Overview

We are seeking a mid-level IT Support professional to join our team in Doha on a part-time basis. This role involves providing technical assistance, troubleshooting issues, and ensuring smooth operation of IT systems. The ideal candidate will have 4 to 6 years of relevant work experience.

Key Responsibilities
  • Provide technical support to staff and clients, resolving IT-related issues efficiently and effectively
  • Install, configure, and maintain software applications used by the organization
  • Troubleshoot and resolve hardware and software issues
  • Assist with network setup and configuration to ensure optimal performance
  • Maintain detailed records of IT support activities, including issue resolution and system performance
  • Work closely with other IT team members to develop and implement solutions to recurring problems
  • Ensure compliance with company policies and standards in all IT support activities
  • Educate employees on best practices for using IT equipment and software
Requirements
  • Strong troubleshooting skills
  • Proficiency in software installation
  • Excellent problem-solving abilities
  • Ability to deliver exceptional customer service
  • Experience with hardware maintenance
  • Knowledge of network configuration
  • Outstanding communication skills
  • High attention to detail