IT Support Specialist
2 days ago
We are seeking a highly skilled IT Support Specialist to join our Outstation Customer Support Team at Qatar Airways. As a key member of our team, you will provide exceptional IT service support to our business users in the Americas region.
Key Responsibilities- Provide primary point of contact for business users to troubleshoot technical issues and remote support for OS and Qatar Airways application installations.
- Handle business requirements, queries, and requests over various communication modes, ensuring timely and efficient resolution.
- Ensure regional Service Requests, faults, and Incidents are responded to within agreed Service Level Agreements.
- Utilize hands-on experience to troubleshoot WAN/LAN environments, including connectivity links, Internet, routers, modems, and switches.
- Identify and resolve issues related to laptops, desktops, printers, scanners, and other end-user devices.
- Strong technical skills and experience in IT service support.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Hands-on experience with WAN/LAN environments and end-user devices.
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IT Support Specialist
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