Customer Support Representative

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full time
Key Responsibilities
  • Customer Interaction: Identify and assess customer needs to achieve satisfaction through open and interactive communication.
  • Relationship Building: Foster sustainable relationships and trust with customers through effective communication and problem-solving.
  • Information Provision: Provide accurate, valid, and complete information using the right methods and tools.
  • Performance Targets: Meet personal and customer service team sales targets and call handling quotas.
  • Conflict Resolution: Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Record Keeping: Maintain accurate records of customer interactions and process customer accounts.
Requirements and Skills
  • Experience: Proven customer support experience or experience as a Client Service Representative.
  • Qualifications: At least 2 years' experience as a Customer Service Agent or Call Center Agent.


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