IP/MPLS Expert Wanted
2 weeks ago
Welcome to Ooredoo Qatar
We are a leading telecommunications player operating in 10 countries, serving over 138 million customers. Our team of approximately 1,600 people drives Ooredoo to be the number one choice for world-class communications services in Qatar.
About the Technology Unit
The Technology Unit is the backbone of Ooredoo, providing all technology services to deliver our services to customers across various platforms. We manage all technology infrastructure and processes to achieve fast time-to-market, high operational efficiency, and support product/service innovation, driving the financial performance of Ooredoo.
About the Service Operation Center Division
This division manages the Service Operations Centre (SOC) infrastructure and operations, ensuring faults are identified, monitored, and resolved quickly. Performance is monitored and reported on, and customers receive the expected levels of service.
About the Role
This role is responsible for provisioning, maintaining, and monitoring National and Global IP/MPLS based products/services. You will analyze unachieved OLAs on a weekly/monthly basis and address gaps to maintain objectives.
Key Responsibilities
- Provision, maintain, and monitor National and Global IP/MPLS based products/services.
- Analyze unachieved OLAs on a weekly/monthly basis and address gaps to maintain objectives.
- Raise concerns within the SOC department and reassign tasks to relevant teams if required.
Requirements
- Technical Knowledge: Excellent knowledge of IP/MPLS Network Domains-Core, Distribution, Access, Transmission & Passive Networks.
- Networking Experience: Ample experience with IP Networking, L2/3 Protocols, LAN/WAN/MAN, IPv4, IPv6, BGP, OSPF, MPLS, and conversant with FTP/SNMP/ICMP/SMTP/Packet analyzers.
- Cloud Platforms: Good knowledge of Cloud Platforms like MS-Azure, Google GCP, and Amazon AWS.
- SD-WAN Platforms: Working experience on SD-WAN Platforms such as VMware Velocloud, Cisco Viptela, and Fortinet Secure SD-WAN.
- IoT Connect Products/Services: In-depth knowledge of IoT Connect Products/Services.
- Networking Tools: Awareness of networking tools such as CAPM, Nagios, U2000 NMS, Spectrum etc.
- Service Provisioning and Configuration: Solid understanding of service provisioning and configuration.
- Broader Knowledge: Broad knowledge across all Technology operations.
- Network Technologies: Well-versed in Network technologies, Protocols, and standards.
- SOC Operations: Significant and demonstrable experience in SOC Operations, Service Monitoring, and their associated technologies and operations.
- Fault Resolution: Proven expertise in fault resolution.
- Complex Processes and Environments: Ability to understand complex business processes and technical environments.
- Communication Skills: Good communication skills, including interaction with customers, internal/external senior-level business stakeholders.
- Minimum Qualifications: Bachelor's Degree in Telecom or Computer & Communications or Engineering.
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