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Customer Service Representative

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Accor. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  1. Guest Service
  • Consistently offer professional, friendly, and engaging service to all guests
  • Greet, check in, and settle guest accounts while ensuring all service standards are followed
Administrative Tasks
  • Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
Team Collaboration
  • Promote a professional team environment and work collaboratively with colleagues to achieve common goals
Problem-Solving
  • Handle guest requests, questions, and concerns effectively and promptly

Requirements

  1. Language Skills
  • Proficient in the English Language (verbal & written), second language is an asset
Technical Skills
  • Required knowledge of Windows' Office Suite
Personal Qualities
  • Ability to handle multiple tasks in a dynamic, fast-paced environment
  • Strong interpersonal and problem-solving abilities
  • Able to stand for long periods, at least 8 hours per shift

Why Work for Accor?

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.