Hotel Operations Manager

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar Woopel Full time

Hotel Operations Manager

We are Woopel, a leading hospitality company, and we are seeking an experienced Hotel Operations Manager to lead our hotel operations in Doha, Qatar. As the Hotel Operations Manager, you will be responsible for overseeing all aspects of hotel operations and ensuring the highest level of guest satisfaction.

This is a great opportunity for a motivated and dynamic individual to lead a team and drive success in a fast-paced and multicultural environment.

Key Responsibilities:
  1. Manage Day-to-Day Hotel Operations: Oversee the front desk, housekeeping, food and beverage, and maintenance departments to ensure seamless hotel operations.
  2. Develop and Implement Strategies: Develop and implement strategies to achieve financial goals and maximize revenue, ensuring the hotel's financial performance is in line with company expectations.
  3. Lead and Motivate Staff: Train, supervise, and motivate staff to provide exceptional service to guests, ensuring high standards of customer satisfaction.
  4. Maintain Hotel Standards: Maintain high standards of cleanliness, safety, and quality throughout the hotel, ensuring a comfortable and enjoyable experience for guests.
  5. Handle Guest Complaints: Handle guest complaints and resolve any issues in a timely manner, ensuring guest satisfaction and loyalty.
  6. Monitor Employee Performance: Monitor employee performance and provide feedback for improvement, ensuring staff are equipped to deliver exceptional service.
  7. Collaborate with Sales and Marketing Teams: Collaborate with sales and marketing teams to attract new business opportunities and drive revenue growth.
  8. Ensure Compliance: Ensure compliance with all hotel policies, procedures, and regulations, ensuring the hotel operates in accordance with company standards.
Requirements:
  1. Proven Experience: Proven experience as a Hotel Manager or similar role in a 4 or 5-star hotel, with a strong track record of success.
  2. Leadership Skills: Excellent leadership skills with the ability to manage a diverse team, ensuring high levels of motivation and productivity.
  3. Communication Skills: Strong communication skills in English, with proficiency in Hindi or other Indian languages an advantage.
  4. Hotel Management Systems: Knowledge of hotel management software systems, such as Opera, to ensure efficient hotel operations.
  5. Budgeting and Forecasting: Understanding of budgeting, forecasting, and revenue management principles to drive financial performance.
  6. Education: Bachelor's degree in Hospitality Management or related field, preferred.
  7. Female Candidates: Female candidates are encouraged to apply.

Salary: This position offers a salary of $1600 per month.

If you are passionate about providing exceptional hospitality experiences and have the qualifications listed above, we would love to hear from you.



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