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Hotel Operations Manager

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Crew Full time
Job Description

We are seeking a highly skilled and experienced professional to join our team as a Hotel Operations Manager in the Bell Department. As a key member of our crew, you will be responsible for overseeing the daily operations of the bell staff, ensuring exceptional guest service, and maintaining the highest standards of quality and efficiency.

Key Responsibilities:
  • Leadership and Supervision:
    • Provide guidance and training to bell staff to ensure they are equipped to deliver outstanding guest service.
    • Assign duties and responsibilities to bellmen, porters, and other staff within the department to optimize efficiency and productivity.
  • Guest Services:
    • Ensure that guests receive exceptional service by personally assisting with luggage, transportation, and other requests.
    • Provide information about hotel facilities, services, and local attractions to enhance the guest experience.
  • Luggage Handling:
    • Supervise the handling of guests' luggage to ensure it is transported safely and efficiently.
    • Train staff on proper luggage handling techniques and customer service etiquette.
  • Transportation Coordination:
    • Coordinate transportation services, such as arranging taxis or handling the hotel's shuttle service.
    • Ensure a smooth and efficient process for loading and unloading luggage from transportation vehicles.
  • Valet Services:
    • Oversee valet parking services if applicable, managing the flow of vehicles and ensuring the safety of guests' vehicles.
  • Communication:
    • Maintain effective communication with other hotel departments, such as front desk, concierge, and housekeeping, to ensure seamless guest experiences.
  • Training and Development:
    • Conduct regular training sessions for bell staff on customer service standards, safety procedures, and other relevant topics.
    • Monitor staff performance and provide feedback for improvement.
  • Problem Resolution:
    • Address guest concerns or issues promptly and professionally, seeking solutions to ensure guest satisfaction.
  • Equipment Maintenance:
    • Ensure that equipment such as luggage carts and transportation vehicles are well-maintained and in good working condition.
  • Safety and Security:
    • Implement and enforce safety and security protocols for luggage handling and transportation services.

Requirements:

  • Proven experience in a similar role or in a related field.
  • Excellent leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.