Network Operations Specialist
4 days ago
Job Overview
We are seeking a highly skilled Network Operations Specialist to join our team at lxbfYeaa. The successful candidate will be responsible for the 24X7 monitoring of IP transport & Security networks, ensuring trouble tickets are raised as per agreed SLAs and performing basic troubleshooting.
Key Responsibilities
- Monitoring and Incident Management: Responsible for 24X7 monitoring of IP transport & Security network on a shift basis with three 8-hour shifts per day.
- Trouble Ticket Management: Ensure that trouble tickets (TT) are raised as per the agreed SLAs and perform basic troubleshooting as per the defined process.
- Reporting and Analysis: Extract KPIs and health check reports of IP domains periodically and as part of change management/event management and perform basic analysis.
- Vendor Management: Follow up with third parties and supporting vendors as part of incident resolution and ensure that the SLAs are intact with them.
- Support to L2 Engineers: Support L2 engineers for end-to-end Incident management for IP domain aligned with ITIL process.
- Post-Event Investigation: Post-event Investigation & Maintenance Administration.
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