Housekeeping Coordinator

1 day ago


alJumayliyah, Qatar Accor Full time
Job Description

Housekeeping Coordinator

We are seeking a highly organized and detail-oriented Housekeeping Coordinator to join our team at Accor. As a key member of our Housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service in our hotel.

Key Responsibilities:

  • Adhere to established standards of conduct and house rules, fire regulations, and department procedures and policies.
  • Report to shift on time in issued uniform, maintaining a clean, neat, and tidy appearance at all times.
  • Provide professional, friendly, and engaging service to guests and colleagues.
  • Participate actively in briefings and training sessions.
  • Train new team members on systems and procedures.
  • Answer telephones promptly and courteously, logging all incoming messages.
  • Input requests into the Housekeeping dispatch system.
  • Relate and dispatch messages promptly, ensuring accuracy and completeness.
  • Track pending requests and ensure proper handling of keys.
  • Follow up on key signing in and out, and ensure proper distribution of devices.
  • Carry out key and device inventory at shift changes.
  • Report lost keys or devices to security and the Director of Housekeeping.
  • Prepare documentation for payroll and sign-in/out records.
  • Prepare and print arrival lists, reports, and other documents as required.
  • Coordinate communication with other departments and ensure effective teamwork.
  • Input work orders for Engineering into the dispatch system.
  • Follow up on urgent maintenance requests and pre-block rooms for repair as needed.
  • Handle lost and found items, securing and logging them daily.
  • Follow up on loaned articles and handle guest storage items.
  • Prepare special amenities and keep work areas clean and tidy.
  • Receive new deliveries and welcome contractors and suppliers.
  • Ensure contractors are escorted and first aid box items are replenished regularly.
  • Assist with general inventories and read and initial the office log book daily.
  • Inform managers of unusual events and report sick guests to duty managers and Housekeeping managers.
  • Report system failures to concerned departments and follow BCP procedures.

Requirements:

  • Minimum 2 years of experience in a Coordinator or administrative position in a hotel (Housekeeping environment).
  • Computer skills, including Microsoft Excel and Microsoft Word.
  • Experience with Hotel Property Management systems and dispatch systems.
  • Good business practice and excellent people management knowledge.
  • Positive attitude, fluent communication in English, and professional appearance and etiquette.
  • Ability to function well as part of a team, multitask, and work in a fast-paced environment.
  • Able to convey information and ideas clearly, with organizational and communication skills.
  • Aware and attentive to FLHSS standards, with a focus on safety and customer service.

Preferred Qualifications:

  • Good knowledge of Microsoft Office.
  • Experience with Hotel Property Management System and dispatch System.
  • Good business practice and excellent people management knowledge.

Language: English (en-US)



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