Housekeeping Coordinator
1 day ago
Housekeeping Coordinator
We are seeking a highly organized and detail-oriented Housekeeping Coordinator to join our team at Accor. As a key member of our Housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service in our hotel.
Key Responsibilities:
- Adhere to established standards of conduct and house rules, fire regulations, and department procedures and policies.
- Report to shift on time in issued uniform, maintaining a clean, neat, and tidy appearance at all times.
- Provide professional, friendly, and engaging service to guests and colleagues.
- Participate actively in briefings and training sessions.
- Train new team members on systems and procedures.
- Answer telephones promptly and courteously, logging all incoming messages.
- Input requests into the Housekeeping dispatch system.
- Relate and dispatch messages promptly, ensuring accuracy and completeness.
- Track pending requests and ensure proper handling of keys.
- Follow up on key signing in and out, and ensure proper distribution of devices.
- Carry out key and device inventory at shift changes.
- Report lost keys or devices to security and the Director of Housekeeping.
- Prepare documentation for payroll and sign-in/out records.
- Prepare and print arrival lists, reports, and other documents as required.
- Coordinate communication with other departments and ensure effective teamwork.
- Input work orders for Engineering into the dispatch system.
- Follow up on urgent maintenance requests and pre-block rooms for repair as needed.
- Handle lost and found items, securing and logging them daily.
- Follow up on loaned articles and handle guest storage items.
- Prepare special amenities and keep work areas clean and tidy.
- Receive new deliveries and welcome contractors and suppliers.
- Ensure contractors are escorted and first aid box items are replenished regularly.
- Assist with general inventories and read and initial the office log book daily.
- Inform managers of unusual events and report sick guests to duty managers and Housekeeping managers.
- Report system failures to concerned departments and follow BCP procedures.
Requirements:
- Minimum 2 years of experience in a Coordinator or administrative position in a hotel (Housekeeping environment).
- Computer skills, including Microsoft Excel and Microsoft Word.
- Experience with Hotel Property Management systems and dispatch systems.
- Good business practice and excellent people management knowledge.
- Positive attitude, fluent communication in English, and professional appearance and etiquette.
- Ability to function well as part of a team, multitask, and work in a fast-paced environment.
- Able to convey information and ideas clearly, with organizational and communication skills.
- Aware and attentive to FLHSS standards, with a focus on safety and customer service.
Preferred Qualifications:
- Good knowledge of Microsoft Office.
- Experience with Hotel Property Management System and dispatch System.
- Good business practice and excellent people management knowledge.
Language: English (en-US)
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