Senior Communication Specialist

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Hamad Medical Corporation Full time

**Job Summary**

We are seeking a highly skilled and experienced individual to join our team as Senior Communication Specialist. In this role, you will be responsible for providing technical support and training to new staff members on switchboard operations. You will also observe staff performance and monitor calls to determine their training period.

Responsibilities:

  • Provide in-depth hardware and software technical support to new staff members.
  • Conduct on-the-job training sessions for switchboard operators.
  • Develop and implement communication policies and procedures.
  • Maintain and update communication equipment and facilities.
  • Ensure seamless telephone services across all hospital locations.
  • Resolve customer complaints regarding telephone service.
  • Perform other duties as assigned by senior management.

Requirements:

To be successful in this role, you must have a Bachelor's Degree in Computer Science or a related field and at least 2 years of experience in providing technical support. Alternatively, you can have a diploma relevant to the specialization of the role and 4 years of related or administrative experience.



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