Customer Experience Ambassador

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotels Corporation Full time

About the Role: As a Reservations & Comm Center Host, you will play a vital role in shaping the guest experience at Hyatt Hotels Corporation. With a deep understanding of our products and services, you will work closely with colleagues to deliver exceptional customer service, addressing cancellations and modifications to booking reservations. Your expertise in processing payments and sending reservation confirmations will ensure seamless communication with guests.


Main Responsibilities:
  1. Demonstrate a comprehensive knowledge of our product offerings, including rate management and structure.
  2. Provide top-notch support to guests, handling cancellations and modifications to booking reservations in a timely manner.
  3. Confirm and process guest reservations made via phone or email, maintaining clear and concise communication.
  4. Manage payment processing and send reservation confirmations to guests, keeping accurate records.
  5. Stay current with hotel promotions and adhere to established procedures for processing room reservations, rates, confirmations, and hotel facilities.
Requirements:
  • Prior experience in Hotel operations, preferably with a degree or diploma in Hospitality or Tourism management.
  • Superior problem-solving, administrative, and interpersonal skills, with a minimum of 2 years of work experience in the industry.


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