Customer Service Ambassador

2 months ago


Ar Rayyan, Baladīyat ar Rayyān, Qatar ECCO Full time
Job Purpose

To deliver exceptional customer experiences through prompt and professional resolution of customer inquiries and issues.

Key Responsibilities
  • Respond to customer calls, emails, and other contact methods in a timely and courteous manner.
  • Handle switchboard calls and outbound calls as required.
  • Follow up on service requests and take ownership of resolving customer issues.
  • Provide accurate and informative responses to customers, recognizing when issues require escalation.
  • Accurately record customer information and maintain up-to-date knowledge of company processes and procedures.
  • Contribute to team performance targets and maintain productivity and performance standards.
Requirements
  • Secondary education or higher degree.
  • 2+ years of customer service or service desk experience.
  • Previous experience in customer management software.
  • Fluent bilingual language skills in Arabic and English.
Skills and Competencies
  • Excellent interpersonal and communication skills.
  • Proven ability to work towards individual and team targets.
  • Excellent problem-solving skills.
About ECCO

ECCO is a leading provider of customer service solutions, dedicated to delivering exceptional experiences through our team of skilled professionals.



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