Customer Service Ambassador
2 months ago
To deliver exceptional customer experiences through prompt and professional resolution of customer inquiries and issues.
Key Responsibilities- Respond to customer calls, emails, and other contact methods in a timely and courteous manner.
- Handle switchboard calls and outbound calls as required.
- Follow up on service requests and take ownership of resolving customer issues.
- Provide accurate and informative responses to customers, recognizing when issues require escalation.
- Accurately record customer information and maintain up-to-date knowledge of company processes and procedures.
- Contribute to team performance targets and maintain productivity and performance standards.
- Secondary education or higher degree.
- 2+ years of customer service or service desk experience.
- Previous experience in customer management software.
- Fluent bilingual language skills in Arabic and English.
- Excellent interpersonal and communication skills.
- Proven ability to work towards individual and team targets.
- Excellent problem-solving skills.
ECCO is a leading provider of customer service solutions, dedicated to delivering exceptional experiences through our team of skilled professionals.
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