Customer Service Representative

1 month ago


Ar Rayyan, Baladīyat ar Rayyān, Qatar DHL Express Full time
Job Description

At DHL Express, we're committed to delivering exceptional customer experiences. As a Telesales Agent, you'll play a vital role in building strong relationships with our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Develop and maintain professional rapport with customers, providing personalized support and solutions.
  • Respond to customer inquiries, directing them to the relevant DHL department when necessary.
  • Establish and maintain regular call cycles with existing customers to foster strong, multi-level relationships and drive sales revenue.
  • Understand customers' needs and requirements, identifying opportunities to add value to their business through DHL's services.
  • Negotiate and persuade existing customers to maximize their use of DHL's services, generating additional sales revenue in a profitable manner.
Requirements:
  • Excellent verbal communication skills and interpersonal style.
  • Excellent personal presentation, grooming, and hygiene.
  • Strong organizational skills, including the ability to prioritize workload.
  • Ability to effectively contribute as a team member in a fast-paced environment.
  • Proven ability to work under pressure, with excellent telephone and sales experience in a multinational company.
  • Excellent PC skills, including MS Word and Excel.
  • Thorough knowledge of DHL products, services, shipments, rates, discounts, and competitor services.
  • Well-developed communication and selling skills, with a customer-centric attitude.
  • Flexible and prepared to work long hours, with a driving license an advantage.
What We Offer:
  • Strong career support in an international environment.
  • A great culture and colleagues.
  • A multifaceted benefit program.

If you're passionate about delivering exceptional customer experiences and building strong relationships, we encourage you to apply for this exciting opportunity.



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