Customer Service Representative
1 month ago
At DHL Express, we're committed to delivering exceptional customer experiences. As a Telesales Agent, you'll play a vital role in building strong relationships with our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:- Develop and maintain professional rapport with customers, providing personalized support and solutions.
- Respond to customer inquiries, directing them to the relevant DHL department when necessary.
- Establish and maintain regular call cycles with existing customers to foster strong, multi-level relationships and drive sales revenue.
- Understand customers' needs and requirements, identifying opportunities to add value to their business through DHL's services.
- Negotiate and persuade existing customers to maximize their use of DHL's services, generating additional sales revenue in a profitable manner.
- Excellent verbal communication skills and interpersonal style.
- Excellent personal presentation, grooming, and hygiene.
- Strong organizational skills, including the ability to prioritize workload.
- Ability to effectively contribute as a team member in a fast-paced environment.
- Proven ability to work under pressure, with excellent telephone and sales experience in a multinational company.
- Excellent PC skills, including MS Word and Excel.
- Thorough knowledge of DHL products, services, shipments, rates, discounts, and competitor services.
- Well-developed communication and selling skills, with a customer-centric attitude.
- Flexible and prepared to work long hours, with a driving license an advantage.
- Strong career support in an international environment.
- A great culture and colleagues.
- A multifaceted benefit program.
If you're passionate about delivering exceptional customer experiences and building strong relationships, we encourage you to apply for this exciting opportunity.
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