Operations Manager Grocery Store

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Delivery Hero SE Full time
Job Description

We are seeking an experienced Assistant Operations Manager to join our team and play a key role in the growth of our Grocery Store, tMart. As the region's first cloud store concept offering 20-minute delivery of groceries at hypermarket prices, we require an individual with excellent leadership and operational management skills.

Key Responsibilities:
  • Support the operations manager in overseeing all aspects of store operations, including inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance, and special projects.
  • Maintain accurate monitoring of supervisors to ensure adherence to inventory management processes, policies, and proper execution of inventory management.
  • Control shrinkage and expire rates while focusing on quality, ensuring no damaged or poor-quality food items are stocked.
  • Track order fulfillment, KPIs, and staff availability in real-time to meet operational demands.
  • Foster collaboration and communication among various teams, such as maintenance, PRO, IT, logistics, SSC, marketing, and more.
What We're Looking For:
  • A minimum of 5+ years of experience in managing multiple stores, product categories, and matured environments, preferably in international settings.
  • A proven track record of building high-performing teams and leading cross-functional projects at scale.
  • An exceptional ability to interact with senior-level executives and manage stakeholder expectations.
  • Strong analytical and communication skills, with a passion for hands-on work using various tools.
  • Robust interpersonal and intercultural skills to inspire teams and stakeholders behind a shared mission.
  • Fluency in English and Arabic would be highly beneficial.


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