After Sales Director
2 months ago
Job Summary:
The After Sales Manager at UrbaCon Contracting & Trading is responsible for overseeing and optimizing the post-sales process to ensure customer satisfaction, retention, and loyalty. This role involves managing a team responsible for handling customer inquiries, resolving issues, and providing support after product or service delivery.
Key Responsibilities:
- Analyze customer feedback to identify areas for improvement and develop strategies to enhance the after-sales experience.
- Develop and implement processes to ensure timely and effective resolution of customer issues.
- Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes.
- Monitor and report on key performance indicators (KPIs) related to customer satisfaction and retention.
- Foster long-term relationships with customers to drive repeat business and maximize customer lifetime value.
Requirements:
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to analyze complex data and develop actionable insights.
- Strong problem-solving and analytical skills.
- Experience in a customer-facing role, preferably in a post-sales or customer service capacity.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
What We Offer:
UrbaCon Contracting & Trading offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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