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Guest Experience Ambassador

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotel Full time

The Hyatt Regency Oryx Doha is seeking a Guest Service Officer to join its Communications Centre team. As a key member of the team, you will be responsible for creating a welcoming experience for guests through exceptional service.

We are looking for colleagues who can embody our culture of modern design and exceptional hospitality. In this role, you will be proactive in resolving service-related concerns and providing follow-up, ensuring seamless experiences for our guests.

About the Role:

  • You will answer a high volume of incoming calls to the hotel, responding to guests' inquiries with a pleasant attitude and excellent phone demeanor.
  • This highly visible role gives you the opportunity for casual conversation and has a direct impact on creating a signature experience.

Key Responsibilities:

  • Provide helpful and exceptional service to guests
  • Answer incoming calls to the hotel
  • Respond to guests' inquiries
  • Proactively resolve service-related concerns
  • Provide follow-up as needed

Requirements:

  • Good typing skills
  • Pleasant attitude
  • Excellent phone demeanor