Hotel Reservations Manager

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

As a key member of the Millennium Hotel & Millennium Central team in Doha, you will play a vital role in supporting the reservations department by overseeing reservation operations and delivering exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes.

Key Job Responsibilities:

  1. Leadership Role: Supervise and lead the reservations team, including reservation agents and coordinators, to ensure seamless operation of the department.
  2. Reservation Strategies: Assist in implementing reservation strategies to optimize room revenue and drive business growth.
  3. Inventory Management: Monitor and manage room inventory and availability across distribution channels to maximize occupancy rates.
  4. Booking Processes: Ensure accurate and efficient booking processes for guests and travel partners, providing prompt responses to inquiries and resolving issues promptly.
  5. Collaboration: Collaborate with the Reservations Manager to drive room reservations and revenue, sharing knowledge and best practices to achieve common goals.
  6. Software Utilization: Utilize reservation management software and tools to manage bookings, track performance metrics, and analyze data to inform strategic decisions.
  7. Trend Analysis: Assist in analyzing booking trends, occupancy, and revenue reports to identify areas for improvement and implement changes to enhance business performance.
  8. Training and Development: Train and mentor the reservation team in providing excellent customer service, equipping them with the skills and knowledge needed to excel in their roles.
  9. Inquiry Resolution: Address reservation-related inquiries and concerns from guests and travel partners, responding promptly and professionally to maintain high levels of customer satisfaction.
  10. Group Reservations: Support group reservations and negotiate group rates when necessary, working closely with clients to meet their needs and exceed their expectations.
  11. Performance Metrics: Assist in preparing reservation reports and performance metrics, providing insights and recommendations to drive business growth and improvement.
  12. Projects and Initiatives: Participate in reservation-related projects and initiatives, contributing ideas and expertise to drive innovation and excellence within the department.
  13. Safety and Environment: Operate in a safe and environmentally friendly manner, safeguarding the health and safety of guests and colleagues while contributing to environmental conservation.


  • Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel Group Limited is a leading owner and operator of luxurious hotels, resorts, and residences worldwide.Our Group is renowned for creating unique properties through distinctive design and a strong sense of place, delivering 21st-century luxury with oriental charm.Main ResponsibilitiesWe seek a skilled Hotel Reservation Specialist to...


  • Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotels Corporation Full time

    The Hotel Reservation Coordinator role at Hyatt Hotels Corporation involves delivering exceptional guest experiences. As a key member of our team, you'll be responsible for managing guest reservations and ensuring seamless service delivery.Main ResponsibilitiesDemonstrate a thorough understanding of our products and services, including rate management...


  • Doha, Baladīyat ad Dawḩah, Qatar Rotana Full time

    Job DescriptionWe are seeking a detail-oriented and customer-focused individual to join our team as a Hotel Reservation Specialist. As a key member of our front office team, you will be responsible for processing and confirming guest room reservations made by clients.Your role will include:Processing and confirming guest room reservations made by clients on...


  • Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel Group Limited is a luxury hospitality leader with a reputation for excellence.We are seeking a Customer Service Agent - Reservations to join our team and deliver exceptional guest experiences.Key ResponsibilitiesThis role involves handling hotel reservations, providing accurate information, and assisting guests with their queries.The...


  • Doha, Baladīyat ad Dawḩah, Qatar Gem Forest Hotel Nairobi - MGallery Collection Full time

    A Day in the LifeAs a Reservation Agent at Gem Forest Hotel Nairobi - MGallery Collection, you will have the opportunity to work with a variety of guests and colleagues, each with their own unique stories and experiences.From greeting guests at the front desk to handling room reservations and responding to inquiries, your day will be filled with excitement...


  • Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel Group Limited is committed to delivering exceptional guest experiences.We are seeking a Reservations and Guest Services Representative to join our team and provide personalized support to our guests.ResponsibilitiesThis role involves handling hotel reservations, greeting callers, and providing accurate information to guests.The ideal...


  • Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel Group Limited is a world-renowned hospitality leader.We are seeking a Front Office and Reservations Coordinator to join our team and provide seamless guest experiences.Key ResponsibilitiesThis role involves handling hotel reservations, greeting callers, and providing accurate information to guests.The ideal candidate will verify...


  • Doha, Baladīyat ad Dawḩah, Qatar ANdAZ Full time

    At Andaz Doha, we pride ourselves on delivering distinct experiences that showcase our commitment to care and understanding. As a Hyatt brand, our purpose is rooted in listening, noticing others, and extending meaningful gestures to create lasting memories.The essence of Andaz lies in its name, meaning personal style in Hindi. In Doha, we embody this concept...


  • Doha, Baladīyat ad Dawḩah, Qatar Premium Solutions Consultancy Full time

    We are seeking a Reservation Management Expert to join our team at Premium Solutions Consultancy. The successful candidate will be responsible for managing reservations, optimizing room occupancy, and maximizing revenue.ResponsibilitiesManage guest reservations and optimize room occupancy to maximize revenue.Facilitate guest inquiries and reservations via...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About UsRosewood Doha is a luxurious hospitality destination that redefines ultra-luxury for global citizens. Our two striking towers are inspired by the coral reefs surrounding Qatar, offering a unique lifestyle of authenticity and modern luxury.We aim to become one of the city's most dynamic culinary destinations with innovative restaurants and lounges....


  • Doha, Baladīyat ad Dawḩah, Qatar Mövenpick Hotel & Thermal Spa Bursa Full time

    Job DescriptionWe are seeking a highly skilled Hotel Operations Manager to join our team at Mövenpick Hotel Doha. The successful candidate will play a crucial role in ensuring smooth operations at the front desk while providing guests with a memorable experience.This key position is responsible for guest registration, managing room availability, processing...


  • Doha, Baladīyat ad Dawḩah, Qatar Millennium Hotels and Resorts MEA Full time

    As a Cluster Reservations Agent at Millennium Hotels and Resorts MEA, you will be the initial point of contact for guests looking to make room reservations.Your role involves providing exceptional customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.Assist guests in making room reservations through...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    A Leader in Luxury HospitalityWe are seeking an accomplished Call Center Manager (Rooms & F&B) to join our team at lxbfYeaa. As a luxury 5-star hotel, we pride ourselves on delivering exceptional guest experiences. The successful candidate will possess outstanding people skills, be proficient in standard PC systems, and have a passion for helping others.What...


  • Doha, Baladīyat ad Dawḩah, Qatar Millennium Place Doha Full time

    We are committed to delivering exceptional guest experiences at Millennium Place Doha, and we need a talented Hotel Booking Specialist to help us achieve this goal. As a Reservations Agent, you will be responsible for managing reservations, confirming bookings, and processing cancellations and modifications.You will work closely with our front desk team to...


  • Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotels Corporation Full time

    We're looking for a talented individual to join our team as a Reservations and Operations Associate. In this role, you'll be responsible for providing excellent service to our guests.Primary DutiesDevelop a deep understanding of our products and services, including rate management.Assist guests with reservation changes or cancellations.Process and confirm...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Our MissionRosewood Doha is dedicated to delivering ultra-luxury hospitality experiences that exceed guest expectations. Our mission is to create an environment where passion meets purpose, empowering our associates to positively impact and enrich everyone's life.We strive to become one of the city's most dynamic culinary destinations, offering innovative...


  • Doha, Baladīyat ad Dawḩah, Qatar Millennium Hotels and Resorts MEA Full time

    The Cluster Reservations Agent will serve as the first point of contact for guests looking to make room reservations at Millennium Hotels and Resorts MEA.Key Responsibilities:Provide information about room availability, rates, and hotel amenities.Process guest reservations accurately and efficiently.Offer assistance and recommendations to guests based on...


  • Doha, Baladīyat ad Dawḩah, Qatar Premium Solutions Consultancy Full time

    Premium Solutions Consultancy seeks a highly skilled Hotel Sales Professional to join our team. In this role, you will be responsible for facilitating guest bookings, managing reservations, and optimizing room occupancy to maximize revenue.Key ResponsibilitiesFacilitate guest inquiries and reservations via phone, email, or online booking platforms, providing...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are seeking an experienced Reservations Operations Supervisor to join our team at Millennium Hotel & Millennium Central in Doha. In this key role, you will be responsible for overseeing reservation operations and providing exceptional customer service to our guests and travel partners. Your leadership skills and experience in managing reservations teams...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are looking for a highly motivated and experienced Accommodation Booking Lead to join our team at Millennium Hotel & Millennium Central in Doha. In this critical role, you will be responsible for overseeing accommodation booking operations and providing exceptional customer service to our guests and travel partners. Your leadership skills and experience...