Hotel Reservations Manager
2 days ago
As a key member of the Millennium Hotel & Millennium Central team in Doha, you will play a vital role in supporting the reservations department by overseeing reservation operations and delivering exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes.
Key Job Responsibilities:
- Leadership Role: Supervise and lead the reservations team, including reservation agents and coordinators, to ensure seamless operation of the department.
- Reservation Strategies: Assist in implementing reservation strategies to optimize room revenue and drive business growth.
- Inventory Management: Monitor and manage room inventory and availability across distribution channels to maximize occupancy rates.
- Booking Processes: Ensure accurate and efficient booking processes for guests and travel partners, providing prompt responses to inquiries and resolving issues promptly.
- Collaboration: Collaborate with the Reservations Manager to drive room reservations and revenue, sharing knowledge and best practices to achieve common goals.
- Software Utilization: Utilize reservation management software and tools to manage bookings, track performance metrics, and analyze data to inform strategic decisions.
- Trend Analysis: Assist in analyzing booking trends, occupancy, and revenue reports to identify areas for improvement and implement changes to enhance business performance.
- Training and Development: Train and mentor the reservation team in providing excellent customer service, equipping them with the skills and knowledge needed to excel in their roles.
- Inquiry Resolution: Address reservation-related inquiries and concerns from guests and travel partners, responding promptly and professionally to maintain high levels of customer satisfaction.
- Group Reservations: Support group reservations and negotiate group rates when necessary, working closely with clients to meet their needs and exceed their expectations.
- Performance Metrics: Assist in preparing reservation reports and performance metrics, providing insights and recommendations to drive business growth and improvement.
- Projects and Initiatives: Participate in reservation-related projects and initiatives, contributing ideas and expertise to drive innovation and excellence within the department.
- Safety and Environment: Operate in a safe and environmentally friendly manner, safeguarding the health and safety of guests and colleagues while contributing to environmental conservation.
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