Customer Service Agent

16 hours ago


Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

Mandarin Oriental Hotel Group Limited is a luxury hospitality leader with a reputation for excellence.

We are seeking a Customer Service Agent - Reservations to join our team and deliver exceptional guest experiences.

Key Responsibilities
  1. This role involves handling hotel reservations, providing accurate information, and assisting guests with their queries.
  2. The ideal candidate will possess excellent communication skills, product knowledge, and rate management expertise.
  3. They will also be responsible for verifying availability, explaining policies, and accommodating special requests while maintaining high standards of customer service.

Qualifications

  • A Senior School qualification or equivalent in Hospitality/Hotel/Business Management is required.
  • A minimum of 2 years of experience in hotel administration, reservations, or front office is preferred.
  • Familiarity with computer systems, including MS Office applications, is essential.
  • Prior experience working in a 5-star hotel environment and proficiency in the PMS system are advantageous.


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