Digital Experience Specialist
1 day ago
Role Overview
Vodafone seeks a skilled User Experience Designer to drive the simplification of complex end-user problems and craft exceptional digital user experiences across current and future digital channels. The role involves guiding the development of the user experience with a creative and holistic approach across diverse product releases, online channels, and platforms.
The ideal candidate will have experience in designing omni-channel consumer services and transforming tasks into intuitive, accessible, and easy-to-use designs throughout the entire experience lifecycle, from first-time users to experts. They will also possess strong relationships and operating rhythms with internal teams and external partners to efficiently implement user experiences that are cohesive, inclusive, and well-informed.
Key Responsibilities
- Design and present UX wireframes, journeys, or prototypes to senior management and stay updated on the latest design thinking and implementation guidelines.
- Gather and evaluate user requirements vs business needs in collaboration with product managers and other stakeholders for new projects.
- Design intuitive and accessible user interfaces through the entire experience lifecycle, from first-time users to experts.
- Execute visual, information, interaction, and service design elements that meet business and customer needs and delight customers.
- Communicate initiative and product details through consumer journeys, storyboards, ecosystem and service designs, prototypes, wireframes, infographics, and other materials.
- Collaborate with Quality teams to ensure customer needs are met and formulate cross-platform content.
- Track web analytics to ascertain content engagement levels and iteratively improve the digital experience and campaign effectiveness.
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