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Operational Excellence Professional

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full time

A luxury hospitality brand, Anantara connects guests to genuine places through personal experiences and heartfelt hospitality in exciting destinations.

Key Responsibilities:

  1. Review and analyse customer service metrics for quality and operational excellence, including brand standard compliance, emotional audits, guest satisfaction data, and online reputation management.
  2. Implement improvements to deliver results contributing to the mission and success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and operational effectiveness and efficiencies.

About You:

  • Graduate degree in Hotel Management or related field
  • Minimum 3 years experience in Operational Excellence Management role – service industry sector.
  • Certification in Six Sigma, green belt or black belt is a plus.
  • Demonstrable excellent interpersonal, communication skills and organisation skills
  • Demonstrable accuracy and attention to detail
  • Multi-cultural exposure