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Reservations Supervisor

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Reservations Supervisor to join our team at Accor Hotels. As a key member of our reservations department, you will be responsible for ensuring seamless and efficient guest experiences.

Key Responsibilities
  • Reservation Management: Manage and coordinate room reservations, ensuring accurate and timely processing of requests.
  • Guest Communication: Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
  • Revenue Optimization: Analyze and optimize revenue streams, identifying opportunities to upsell and cross-sell hotel services and amenities.
  • Team Collaboration: Work closely with the reservations team, sales department, and other hotel staff to ensure seamless communication and coordination.
  • Reporting and Analysis: Prepare and analyze reports on reservations, revenue, and guest satisfaction, providing insights to inform business decisions.
Requirements
  • Customer Service Focus: Strong focus on delivering exceptional customer service, with a passion for ensuring guest satisfaction.
  • Reservations Experience: Prior experience in a 5-star hotel reservations role, with a strong understanding of hotel operations and systems.
  • Communication Skills: Excellent communication skills, with fluency in English and Arabic, and the ability to work effectively with guests and colleagues.
  • Availability: Ability to work flexible shifts, including weekends and public holidays.