Front Desk Supervisor
2 months ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Ritz-Carlton Doha. As a key member of our Rooms and Guest Services Operations team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.
Key Responsibilities- Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payment types, including room charges, cash, checks, debit, and credit.
- Set up accurate accounts for each guest upon check-in, including share-withs, separate room/tax/incidentals, and comp.
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Block rooms in the computer and identify designated requirements and requests.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- No supervisory experience.
- None
The Ritz-Carlton is an equal opportunity employer and is committed to nondiscrimination on any protected basis, including disability and veteran status. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture.
At The Ritz-Carlton, we create experiences so exceptional that long after a guest stays with us, the experience stays with them. We attract the world's top hospitality professionals who curate lifelong memories. Our Gold Standards are the foundation of The Ritz-Carlton and guide us each day to be better than the next.
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