Front Desk Supervisor

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Ritz-Carlton Doha. As a key member of our Rooms and Guest Services Operations team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities
  • Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types, including room charges, cash, checks, debit, and credit.
  • Set up accurate accounts for each guest upon check-in, including share-withs, separate room/tax/incidentals, and comp.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience.
  • None
About Us

The Ritz-Carlton is an equal opportunity employer and is committed to nondiscrimination on any protected basis, including disability and veteran status. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture.

At The Ritz-Carlton, we create experiences so exceptional that long after a guest stays with us, the experience stays with them. We attract the world's top hospitality professionals who curate lifelong memories. Our Gold Standards are the foundation of The Ritz-Carlton and guide us each day to be better than the next.


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