IT Executive
7 days ago
Company Overview
The lxbfYeaa is a rapidly growing digital platform that seeks an IT Executive to join its team. As an IT Executive, you will be responsible for delivering exceptional customer experiences by efficiently handling technical issues and requests.
Key Responsibilities
- Investigate and resolve a wide range of support-related challenges, online store glitches, and reported bugs.
- Work closely with the Support Team, Operations Head, and Finance Team to maintain the integrity of the company's online platforms.
- Collaborate effectively as a team player to ensure a secure customer payment experience.
Qualifications and Skills
- Bachelor's degree in a relevant field or equivalent work experience.
- Strong communication skills, including reading, writing, and speaking English and Arabic.
- Empathetic and customer-focused approach.
- Problem-solving skills with the ability to troubleshoot technical issues.
- Proficiency in using communication tools and software like Email, Freshdesk, Trello, and Slack.
- Previous experience in customer support or related roles is advantageous.
- Adaptability and willingness to learn in a fast-paced environment.
What We Offer
- Opportunity to be a value-adding contributor to this fast-growing digital platform.
- Challenging and fulfilling steep learning curve.
- Working with a diverse, young team.
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