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Field Service Engineer

2 months ago


Baladīyat az Zaāyin, Qatar ABB Full time
About the Role

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Your Responsibilities
  • Execute medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines.
  • Deliver excellent customer service to satisfy customers.
  • In close cooperation with customers and other ABB teams, identify new service business opportunities for ABB.
Key Accountabilities
  • Apply safety rules and safe practices as well as environmental responsibilities, reporting unsafe practices and incidents, leading HSE activities at site, contributing to customer satisfaction by planning and executing service work according to customer order and expectation.
  • Ensure customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations.
  • Work with customers to identify opportunities in the installed base to improve system performance and operational performance improvements.
  • Utilize local practices for notifying the account team of opportunities, planning and preparing site work for larger project teams, and managing related subcontractors at site.
  • Perform complex field service tasks, identify technical problems, and make analysis through remote or on-site activity in service categories and products for which they are certified to perform.
  • Coach technicians, engineers, and supervise complex site activities, supporting the certification process of associate field service engineers and field service engineers.
  • Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and at the appropriate quality for service activities.
  • Report work done in a timely manner and follow up when needed, troubleshoot equipment/systems/process failures, and request proactive corrective actions and make recommendations to avoid repeating the problem in the future.
  • Act as a technical consultant in own specific area of expertise, proactively planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality.
  • Identify improvement needs and potential solutions for them in the way of working and the products in question and drive improvement actions in own area of responsibility.
Requirements
  • Bachelor's degree in Electrical Engineering.
  • 7-10 years of similar experience preferably.
  • MV certification and good knowledge and understanding of medium voltage products, systems, and their application in industries and utility segments.
  • Fluency in English language is mandatory.