Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Services Agent to join our Qatar Airways team. As a key member of our Customer Contact Centre, you will be responsible for delivering exceptional service to our customers through various communication channels.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner
- Process new reservations, changes to existing reservations, and issue/re-issue tickets
- Quote correct fares, rules of carriage, and process refunds
- Support E-commerce and Frequent Flyer Program activities
- Maintain and generate reports as required
- Sell, up-sell, and cross-sell Qatar Airways products and services
- Complete fraud prevention checks
- Make outbound calls to customers to provide information
As a Customer Services Agent, you will have the opportunity to work in a dynamic and fast-paced environment, providing service excellence to our customers and contributing to the success of Qatar Airways.
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a team environment
- Strong problem-solving and analytical skills
- Proficiency in using computer systems and software
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
Join us in our mission to deliver exceptional service to our customers and become a part of our extraordinary story.
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