Technical Support Specialist

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Zahrawi Group Full time

Zahrawi Group is a leading healthcare industry player in the GCC, operating in UAE, KSA, Qatar, Bahrain, and Oman markets. We supply and distribute high-quality products and services to hospitals, clinics, laboratories, and analytical industries.

Job Responsibilities
  • Preventive Maintenance:
  • Regularly plan and execute preventive maintenance tasks in compliance with Health Authority/Quality Control policies and regulations.
  • Ensure all machines undergo scheduled maintenance to prevent equipment failures.
  • Install and train on new products to ensure seamless integration.
  • Arrange for pre-installation requirements, including local supply of instruments or commitment to delivery times.
  • Evaluate installation quality to avoid issues with customers.
  • Machine Breakdowns:
  • Respond promptly to breakdown calls and implement corrective actions within agreed timelines.
  • Prioritize deliveries of spare parts to minimize downtime.
  • Develop and promote service contracts for various products handled.
  • Maintain strong relationships with customers through effective communication and support.
  • Meet revenue targets for the year by driving sales and growth.
  • Application Support:
  • Assist lab technicians with application-related work as needed.
  • Training and Development:
  • Attend training sessions when scheduled or required to enhance technical knowledge.
  • Administrative Tasks:
  • Submit weekly reports on time to provide accurate insights into job performance.
  • Collaborate with the service coordinator to prepare Health Authority/Quality Control documents for new installations.
  • Update instrument databases to maintain accurate records.
  • Coordinate with the sales team to share technical information and arrange site visits before installations.


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