IT Technical Support Specialist
3 days ago
Georgetown University in Qatar Overview
As a leading institution of higher education, Georgetown University in Qatar (GU-Q) is committed to providing students with a holistic educational experience that fosters intellectual, ethical, and spiritual growth. Our mission is to promote understanding and knowledge through serious discourse among people of different faiths, cultures, and beliefs.
About the Position
We are seeking an experienced IT professional to join our team as a Help Desk and Support Technician. This role involves providing first-level technical support to end-users, serving as the initial point of contact for the Help Desk, and diagnosing and troubleshooting hardware, software, and network issues.
Key Responsibilities
- Provide technical support to end-users via phone, email, chat, or in-person.
- Diagnose and troubleshoot hardware, software, and network issues promptly and effectively.
- Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
- Document support activities, solutions, and procedures for future reference and knowledge sharing.
Required Skills and Qualifications
- Bachelor's degree in Information Technology/Computer Science or equivalent number of years of experience in technical support roles.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), MCP, ITIL Service Management, Apple Device Support, or equivalent are an advantage.
- 3+ years of relevant work experience in providing technical support to end-users in a corporate environment, preferably within higher education.
- Proven experience working independently and prioritizing tasks in a fast-paced environment.
- Track record of applying strong problem-solving skills and meticulous attention to detail.
Benefits
Georgetown University offers a comprehensive benefits package, including health, dental, and vision insurance, retirement savings programs, tuition assistance, and much more. We value our employees' well-being and offer opportunities for professional growth and development.
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