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Mall Operations Director

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Caliberly Full time
Job Title: Mall Manager

Location: Qatar
Experience Required: 10-15 Years
Industry: Retail/Shopping Malls

Job Summary:

We are seeking a seasoned Mall Manager to oversee the day-to-day operations of a high-end shopping mall in Qatar. The ideal candidate will be responsible for managing all aspects of the mall's operations, ensuring a seamless shopping experience for tenants and customers, maximizing revenue opportunities, and maintaining the property at the highest standards. The role requires a proactive individual with strong leadership, business acumen, and excellent customer service skills.

Key Responsibilities:
  • Operational Management:
    • Oversee all daily operations, including facility management, security, cleaning, and tenant coordination.
    • Ensure the smooth running of the mall by liaising with tenants and addressing operational issues promptly.
    • Monitor maintenance activities to ensure the mall is kept in pristine condition.
  • Tenant Relations:
    • Act as the main point of contact for tenants, resolving issues, and ensuring compliance with mall policies.
    • Support tenants in meeting operational standards and enhancing customer service levels.
    • Manage lease agreements and renewals to ensure optimal tenancy levels.
  • Sales & Revenue Management:
    • Develop and implement strategies to increase footfall and boost retail sales.
    • Maximize mall revenue through rental income, promotional activities, and innovative marketing strategies.
    • Monitor tenant performance and recommend improvements where necessary.
  • Marketing & Promotions:
    • Coordinate with the marketing team to plan and execute promotional events to increase mall visibility and traffic.
    • Develop community engagement programs to build brand awareness and loyalty.
  • Financial Management:
    • Prepare and manage annual budgets for the mall's operational expenses and capital improvements.
    • Ensure cost-effective procurement of goods and services.
    • Monitor financial performance, analyze variances, and implement corrective actions as required.
  • Team Leadership & Management:
    • Lead and mentor the operations team, fostering a culture of excellence and teamwork.
    • Ensure all staff are trained and adhere to the mall's operational and safety standards.
  • Health & Safety Compliance:
    • Ensure that all health, safety, and security regulations are strictly adhered to.
    • Manage emergency protocols and conduct regular safety drills with mall personnel.
Qualifications & Requirements:
  • Bachelor's degree in Business Administration, Facility Management, or a related field.
  • 10-15 years of experience in mall or property management, with a minimum of 5 years in a managerial role.
  • Strong leadership and team management skills.
  • Proven ability to manage budgets, operations, and large-scale events.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in MS Office and property management software.
Preferred Skills:
  • Experience in retail or real estate sectors.
  • Fluency in English is essential; Arabic language skills are a plus.
  • Strong analytical and strategic planning abilities.