Quality and Compliance Manager
4 days ago
We are looking for an exceptional Quality and Compliance Manager to drive operational excellence at Minor International. As part of our team, you will be responsible for reviewing and analysing customer service metrics, including brand standard compliance, emotional audits and guest satisfaction data.
The ideal candidate will have a graduate degree in Hotel Management or a related field and a minimum of 3 years' experience in Operational Excellence Management, preferably in the service industry. You will need to demonstrate excellent interpersonal communication skills, organisational skills and accuracy in your work.
Responsibilities:
- Review and analyse customer service metrics
- Implement improvements to enhance customer satisfaction
- Collaborate with the hotel management to achieve quality and operational excellence objectives
Skills and Qualifications:
- Graduate degree in Hotel Management or related field
- Minimum 3 years experience in Operational Excellence Management, service industry sector
- Excellent interpersonal communication skills
- Organisational skills
- Accuracy and attention to detail
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