Application Support Specialist

1 day ago


Doha, Baladīyat ad Dawḩah, Qatar Starlink Qatar Full time
Job Description

The Application Support Engineer is responsible for providing technical assistance and support to end-users or customers experiencing issues with software applications.

They are accountable for creating tickets, performing first-level troubleshooting, diagnosing, and resolving software-related problems, as well as documenting and escalating issues when necessary.

L1 Application Support Engineers play a crucial role in ensuring the smooth operation and functionality of various software applications.

This role requires excellent communication skills to effectively communicate technical information to non-technical users.

  • Main Responsibilities:
  • Log incidents and provide first-level technical support to end-users regarding application issues or inquiries.
  • Troubleshoot and resolve software and hardware problems related to the application.
  • Provide software application support under the supervision of the Senior Engineer.
  • Awareness of ITIL practices and industry standards. Logging, tracking, and managing incidents in a ticketing system.
  • Document and track support tickets, ensuring timely resolution and proper escalation if needed.
  • Perform routine maintenance and upgrades to the application.
  • Monitor system performance and proactively identify potential issues or improvements.
  • Collaborate with cross-functional teams, such as developers and system administrators.


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