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Elite Sales Expert

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full time
About the Job

The High-End Customer Advocate plays a crucial role in driving sales objectives by managing activities tailored to the needs of high-end clients. This role involves proactively engaging with elite clients to achieve individual and team goals, with a focus on delivering exceptional service on the Third Floor.

Key Responsibilities
  • Achieve individual and GL Team objectives while ensuring accountability for Third Floor sales results.
  • Represent the Third Floor as a VIP Ambassador within the team.
  • Welcome every client and enhance their experience, setting the standard for exceptional customer service.
  • Closely collaborate with Buyers to understand customer demands for products and brands.
  • Foster long-term relationships with clients through proactive recruitment and engagement using clienteling tools.
  • Provide expert advice and comprehensive guidance to clients on style-related and material/production technicalities.
  • Stay updated on brand offerings and maintain precise product knowledge.
  • Work closely with Marketing to ensure that the VIP department is showcased in the best possible light at all times both internally and externally.
Requirements
  • Bachelor's degree required.
  • Minimum 4-6 years of sales experience in fashion luxury retail or store department.
  • Fluency in Arabic and English, both written and verbal.
  • Proven sales achievement in luxury brands market.
  • Excellent interpersonal and communication skills.
  • Ability to work effectively in a team-driven environment.
  • Must be proactive and results-driven.
  • Possess initiative, networking skills, integrity, and trust.
  • Passionate about the brand and committed to outstanding client service.
  • Strong commercial mindset and professional attitude.
  • Demonstrate responsibility and ownership.