Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Insight Global. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Utilize technical skills to troubleshoot and resolve complex customer issues
- Work collaboratively with internal teams to ensure seamless customer experience
- Meet or exceed performance metrics and quality standards
Requirements:
- 2+ years of high-volume call center experience, preferably with some outbound experience
- 1+ year of remote work experience
- No more than 3 months of work gap since last role
- Previous experience in consecutive short contracts is not preferred
- Technical skills, including experience working with technology, computers, software platforms, and systems
- High School Diploma or GED equivalent
- Excellent communication and interpersonal skills
- Reliable internet connection for remote work
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive compensation package
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