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IT Infrastructure Specialist

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Snoonu Full time

Job Description

We're seeking an experienced IT Support Lead to oversee our support team and manage IT service operations, ensuring seamless delivery of services to all users.

The ideal candidate will have over 4 years of experience in IT service support, preferably in a lead or senior role, with strong leadership and communication skills.

Key Responsibilities:

  • Manage IT service operations covering all users, including ticket management, SLA compliance, and performance optimization.
  • Provide hands-on technical assistance and troubleshooting support for complex issues requiring senior-level expertise.
  • Conduct root cause analysis for recurring issues and implement preventive measures to enhance system reliability.

Requirements:

  • Comprehensive knowledge of IT infrastructure, including ticketing systems, service boards, network systems, software applications, and hardware management.
  • Familiarity with ITIL practices, IT security standards, and SLA management.