Portfolio Management Expert
3 days ago
Qatar National Bank, established in 1964 as the country's first Qatari-owned commercial bank, is a leading financial institution in the Middle East and Africa region. With a strong presence through its subsidiaries and associate companies, spanning over 31 countries across three continents, the bank offers a comprehensive range of advanced products and services.
The total number of employees exceeds 28,000, serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. The bank has maintained its position as one of the highest rated regional banks from leading credit rating agencies, including Standard & Poor's (A), Moody's (Aa3), and Fitch (A+).
Job Responsibilities:- Develop and Improve Processes: Develop, improve, and maintain SME banking processes, procedures, and policies to ensure optimal performance.
- Manage Service Performance: Manage the service performance of the Relationship Management section, ensuring high-quality customer service.
- Internal Projects: Conduct ongoing internal projects to strengthen the SME business at Qatar National Bank.
- Reporting Requirements: Manage external and internal reporting requirements of SME Banking, providing timely and accurate information.
- Servicing Capabilities: Oversee the development and maintenance of servicing capabilities within the unit and with other units.
- Compliance and Legal: Ensure compliance and legal sign-off for all new policies and procedures.
- Main Point of Contact: Act as the main point of contact for SME portfolio and reporting-related issues.
- Process Embedding: Work with Operations and IT to embed required capabilities in processes and systems.
- Performance Review: Review the performance of SME products and portfolio, identify opportunities, and create action plans to improve overall SME banking profitability.
- Campaign Opportunities: Collaborate with product and marketing teams to identify campaign opportunities and implement these campaigns.
- Business Cases: Prepare business cases for Compliance, Legal, and Central Bank approvals for campaigns and marketing activities.
- Performance Monitoring: Monitor the performance of SME Relationship Managers and Officers.
- Performance Management: Design the overall performance management concept.
- MIS Development: Develop and automate performance MIS.
- KPIs: Develop KPIs to measure the performance of individuals within the SME business.
- HR Liaison: Liaise with HR to ensure performance and reward are linked.
- Relationship Management: Foster and maintain strong relationships with SME Relationship Managers and Officers, offering performance-related feedback.
- Branch Performance: Develop KPIs to measure the performance of each SME branch.
- Product Performance: Develop KPIs to measure the performance of SME products and customer portfolio.
- Risk Management: Monitor and manage SME portfolio performance and risk.
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