Financial Services Expert
5 days ago
We are QNB, a leading financial institution in the Middle East and Africa region. Established in 1964, we have grown to become one of the largest banks in the region, with over 28,000 employees serving more than 20 million customers across three continents.
Our presence extends to over 31 countries, operating through 1,000 locations and maintaining an ATM network of 4,300 machines. We have been consistently rated as one of the highest-rated regional banks by leading credit rating agencies.
The RoleJob SummaryThe Customer Service Officer is responsible for providing exceptional customer service support to our corporate clients, ensuring timely and accurate response to their inquiries and transaction instructions.
- Deliver consistent, timely, and accurate customer service responses to corporate clients' routine inquiries or transaction instructions.
- Verify the existence, validity, and legality of all requisite account opening documentation to secure the bank's position.
- Monitor and update customer deposits in compliance with ALCO directives.
- Collaborate with concerned departments to resolve routine corporate customer problems or inquiry responses.
- Prepare transaction forms/tickets and obtain necessary approvals for timely execution of transactions.
- Provide CB MIS reports as required by RM, Sector managers, or senior manager CB.
- Update customer information/data to ensure current status on System.
- Identify opportunities to improve client relationships and coordinate appropriate measures with concerned departments.
A university graduate with at least 2 years experience in financial services is required. Please attach your resume/CV and passport-size photograph as part of the application process.
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