Customer Experience Ambassador

1 day ago


Doha, Baladīyat ad Dawḩah, Qatar Ninja Ramen Restaurant Full time

About the Role:

We are seeking a highly skilled and dedicated Customer Experience Ambassador to join our team at Ninja Ramen Restaurant. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a memorable dining experience for our guests.

Main Responsibilities:

  1. Guest Interactions
  • Welcome guests and create a warm and inviting atmosphere.
  • Take orders and serve food and beverages in a timely and professional manner.
  • Address and resolve guest inquiries and concerns promptly.
Dining Area Maintenance
  • Maintain a clean and organized dining area, including tables, chairs, and service stations.
  • Clean and set-up dining areas as needed.
  • Monitor and restock service supplies as necessary.
Order Fulfillment
  • Ensure orders are delivered accurately and in a timely manner.
  • Coordinate with kitchen staff to ensure special requests and dietary restrictions are accommodated.
Revenue Growth
  • Present menus and provide information about menu items, including specials and promotions.
  • Upsell additional products when appropriate.
  • Handle orders, cash and card transactions, ensuring accuracy and accountability.
Teamwork
  • Work closely with all other staff, and management to ensure efficient and smooth operations.
  • Participate in team meetings and training sessions.

Requirements:

  • Previous experience in a customer-facing role is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple responsibilities.
  • Strong attention to detail and organizational skills.
  • Flexibility to work evenings, weekends, and holidays as required.


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