Customer Experience Ambassador
1 day ago
About the Role:
We are seeking a highly skilled and dedicated Customer Experience Ambassador to join our team at Ninja Ramen Restaurant. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a memorable dining experience for our guests.
Main Responsibilities:
- Guest Interactions
- Welcome guests and create a warm and inviting atmosphere.
- Take orders and serve food and beverages in a timely and professional manner.
- Address and resolve guest inquiries and concerns promptly.
- Maintain a clean and organized dining area, including tables, chairs, and service stations.
- Clean and set-up dining areas as needed.
- Monitor and restock service supplies as necessary.
- Ensure orders are delivered accurately and in a timely manner.
- Coordinate with kitchen staff to ensure special requests and dietary restrictions are accommodated.
- Present menus and provide information about menu items, including specials and promotions.
- Upsell additional products when appropriate.
- Handle orders, cash and card transactions, ensuring accuracy and accountability.
- Work closely with all other staff, and management to ensure efficient and smooth operations.
- Participate in team meetings and training sessions.
Requirements:
- Previous experience in a customer-facing role is preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple responsibilities.
- Strong attention to detail and organizational skills.
- Flexibility to work evenings, weekends, and holidays as required.
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