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Customer Service Representative

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Al-Futtaim Automotive Full time

Job Summary:

The primary focus of this role is to provide a high level of customer service by being the initial point of contact to the service department, meeting and greeting the customer in a professional and polite manner when entering the dealership, and qualify their needs. In addition, compiling the customer's information as per department standard operating procedures and guide the customer to the relevant service advisor.

Key Responsibilities:

  • Take service appointments on the appointment booking system
  • Ensure all telephone calls are answered promptly
  • Ensure messages are taken and the customers are called back by the concerned staff
  • Greet the customers professionally
  • Guide the customers and assist them as needed
  • Prepare and schedule appointments based on service advisor duty roster
  • Support the service department to achieve 100% of the department budget

Requirements:

  • Excellent Communication Skills: Ability to effectively communicate with customers and colleagues
  • Teamwork: Collaborate with service advisors and other team members to ensure seamless customer experience
  • Cross-Cultural Flexibility: Ability to work with customers from diverse backgrounds and cultures
  • Ability to Work Under Pressure: Handle multiple tasks and responsibilities in a fast-paced environment
  • Customer Orientation: Focus on delivering exceptional customer service and ensuring customer satisfaction