User Experience Optimization Specialist

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Job Overview

The UX Research Specialist will be responsible for designing and executing research studies to understand and improve the user experience across all Qatar Airways' digital channels and touch points.

Main responsibilities include:

  • Conducting qualitative and quantitative research to gather market and customer insights on user trends and behaviors.
  • Collaborating with Design teams to identify research objectives and define appropriate methodologies to address key UX-related questions and challenges.
  • Effectively communicating research findings, insights, and recommendations to product managers and other relevant stakeholders through clear and compelling reports, presentations, and other means of communication.
  • Analyzing qualitative data collected from research studies, employing rigorous methods such as thematic analysis, affinity diagramming, and persona development, to uncover meaningful patterns, insights, and opportunities for improving the digital user experience.

About You

To succeed in this role, you should have previous work experience in a digital optimization or user experience role within a fast-paced, cross-functional team environment.



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