Card Center Customer Service Associate

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time
About the Role

We are seeking a highly skilled and motivated Associate Card Center Customer Service to join our team at Talent Pal. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service to cardholders and merchants, ensuring timely and accurate resolution of customer queries and issues.

Key Responsibilities
  • Act as a problem solver for cardholders and merchants by liaising with branches and operations to resolve issues efficiently.
  • Assist the Manager in providing training to customer service representatives of branches to enforce procedural requirements and increase customer satisfaction.
  • Provide training to Customer Care Centre Branches and DSAs to enhance their knowledge and skills.
  • Recommend changes in card processing processes to improve customer services, reduce customer complaints, and increase satisfaction levels.
  • Implement KPIs and best practices for Associate Card Center Customer Service to drive excellence and efficiency.
  • Promote cost consciousness and efficiency, and enhance productivity to minimize costs, avoid waste, and optimize benefits for the bank.
  • Act within the limits of the powers delegated to the incumbent.
Requirements
  • Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology (related field of study).
  • No years of experience required.
What We Offer

Talent Pal offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

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