Reservation Operations Manager

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Le Meridien Dania Beach at Fort Lauderdale Airport Full time
Job Summary

We are seeking a skilled Assistant Reservations Manager to oversee the accuracy of room blocks, reservations, and group market codes. The ideal candidate will have at least 2 years of related work experience and 1 year of supervisory experience.

The successful candidate will be responsible for communicating company values and culture to new employees, reviewing and implementing new Reservations procedures, processing all reservation requests, changes, and cancellations received by phone, fax, or mail, identifying guest reservation needs, and verifying availability of room type and rate.

Main Responsibilities:

  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Respond to any challenges found for accommodating rooming requests
  • Set-up proper billing accounts according to Accounting policies
  • Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience

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