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Product Insight Specialist

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
{"h3": "Product Insight & Research Specialist Role Overview"}

We are seeking a skilled Product Insight & Research Specialist to join our Product Development & Design Division in Doha. As a key member of our team, you will be responsible for uncovering valuable insights from market trends and customer behaviors.

Key Responsibilities:
  • Utilize advanced data visualization tools to create interactive dashboards for senior leadership reports, presenting CSAT, customer feedback, and flight audit trends effectively.
  • Collaborate with market research firms to gain deeper insights into market trends and customer needs, complementing internal data for developing business cases.
  • Work closely with IT and third-party vendors to streamline data integration processes and implement automated data pipelines to improve reporting efficiency and accuracy.
  • Continuously update and refine customer personas using both qualitative and quantitative data to tailor marketing strategies and improve customer engagement.
  • Regularly review and update data models to ensure they meet current business requirements by integrating new data sources and applying advanced analytics techniques.
  • Leverage predictive analytics to enhance forecasting accuracy, identify potential risks and opportunities, optimize budget and resource utilization, and make data-driven decisions.
Requirements:
  • Diploma, Bachelor's Degree or Equivalent in Computer Science, Information Technology, or related field.
  • Minimum 5+ years of experience in conducting market research or any job-related experience.
  • Advanced visualization tools experience (e.g., Power BI, Tableau, or similar platforms).
  • Previous work in a data science or data analytics role is critical.
  • Strong understanding of customer behaviors, demographics, and psychographic analysis.
  • Previous role in presenting data summaries to executive management and leadership.
Application Guidelines:

Internal employees must submit applications through the internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications:

  • All internal candidates can only have three active applications at any point in time.
  • All internal candidates must have completed a minimum of 10 months in their current role to apply for a new role.
  • All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.
  • If you are a Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.