Computer System Maintenance Engineer
3 days ago
About the Opportunity
We are seeking an experienced IT professional to join our team as a Help Desk and Support Technician. This role involves providing technical support to end-users, troubleshooting hardware and software issues, and documenting support activities. If you have a passion for technology and excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Provide technical support to end-users via phone, email, chat, or in-person.
- Diagnose and troubleshoot hardware, software, and network issues promptly and effectively.
- Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
- Document support activities, solutions, and procedures for future reference and knowledge sharing.
Requirements
- Bachelor's degree in Information Technology/Computer Science or equivalent number of years of experience in technical support roles.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), MCP, ITIL Service Management, Apple Device Support, or equivalent are an advantage.
- 3+ years of relevant work experience in providing technical support to end-users in a corporate environment, preferably within higher education.
What We Offer
Georgetown University offers a competitive salary and benefits package, including comprehensive health insurance, retirement savings programs, and tuition assistance. We also provide opportunities for professional growth and development, allowing you to advance your career in a supportive and collaborative environment.
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