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Executive Housekeeper at The Plaza Doha LXR Hotels

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Hilton Worldwide, Inc. Full time
Job Summary

We are seeking an experienced Executive Housekeeper to oversee all housekeeping operations at The Plaza Doha LXR Hotels. As a key member of our hotel team, you will be responsible for delivering exceptional guest experiences while evaluating guest satisfaction and setting department targets and objectives.

Key Responsibilities
  • Oversee housekeeping operations to ensure high standards of cleanliness and quality.
  • Evaluate guest satisfaction levels and monitor trends to drive continuous improvement.
  • Operate within departmental budgets through effective stock and cost controls.
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
  • Inspect and maintain fixtures, fittings, and appliances to ensure compliance to standards.
  • Monitor the appearance, standards, and performance of the Housekeeping Team.
  • Ensure team members have an up-to-date knowledge of all room categories and amenities.
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
  • Recruit, manage, train, and develop the Housekeeping Team.
Requirements
  • Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
  • A successful track record of managing a large team.
  • A high school certificate or equivalent.
  • High level of commercial awareness and cost control capabilities.
  • Previous experience of managing a department and Profit and Loss account.
  • Excellent leadership, interpersonal, and communication skills.
  • Committed to delivering high levels of customer service.
  • Ability to work under pressure.
  • IT proficiency.
  • Excellent grooming standards.
  • Flexibility to respond to a range of different work situations.
  • Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office.
  • Strong organizational, budget management, and problem-solving skills.
  • Strong communication skills.
  • A passion for delivering exceptional levels of guest service.
About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Our vision is to fill the earth with the light and warmth of hospitality, and we are dedicated to creating remarkable hospitality experiences around the world every day.