Floor Team Lead
6 days ago
About Rixos Premium Qetaifan Island North
Rixos Premium Qetaifan Island North is a luxury resort situated in Qatar, offering an exceptional experience to its guests. The resort boasts a 345-key hotel, a souq, a beach club, a theme park, and a waterpark, providing an unforgettable getaway.
The floor supervisor plays a pivotal role in ensuring the cleanliness and maintenance of guest rooms and public areas, guaranteeing a comfortable and welcoming environment for our guests.
Job Responsibilities
- Supervise and support the housekeeping team, including room attendants, to ensure they adhere to our high standards.
- Conduct daily briefings and allocate tasks to staff members, emphasizing the importance of teamwork and efficiency.
- Train new employees and provide ongoing training to existing staff on cleaning techniques, safety procedures, and company standards.
- Inspect guest rooms, corridors, and public areas to identify areas for improvement and implement corrective actions.
- Maintain accurate records of staff attendance, performance, and incidents, utilizing this data to inform future decisions.
- Foster a culture of excellence by promoting a positive work environment, encouraging open communication, and recognizing employee achievements.
- Develop and implement effective strategies to enhance guest satisfaction, resolving issues efficiently and effectively.
- Cultivate strong relationships with other departments, such as maintenance and front office, to ensure seamless operations and a high level of service.
Requirements
- A high school diploma or equivalent, with hospitality-related certification being a plus.
- At least 3 years of experience in housekeeping or a similar role, preferably in a supervisory position.
- Excellent leadership and communication skills, with the ability to work flexibly, including weekends and holidays.
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