Shop Floor Supervisor Lead

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airline Full time
About the Job

This Shop Supervisor role plays a crucial part in our retail operations, requiring strong leadership and organizational skills to manage shop activities effectively. The successful candidate will be responsible for ensuring optimal customer satisfaction, maximizing revenue, and driving sales results.

Responsibilities
  1. Lead the shop floor team, coordinating daily activities and maintaining high standards of merchandising and customer service.
  2. Manage stock movement from the warehouse to the shop, ensuring timely delivery and maintaining accurate stock levels.
  3. Conduct regular operational checklists to monitor adherence to Retail Standards and maintain employee performance.
  4. Develop and implement strategies to improve sales results, enhance customer experience, and increase revenue.
  5. Collaborate with the permit office to resolve customer permit issues and coordinate special permits.
  6. Deliver staff training and development programs to enhance product knowledge and customer service skills.
  7. Act as Manager on Duty during weekends/public holidays, overseeing all activities in the warehouse, shop floor, and permit office.
About You

We're looking for an experienced professional with:

  • Bachelor's Degree or Equivalent
  • Minimum 2 years of job-related experience
  • Leadership experience in the Retail or Service industry
  • Strong organizational and communication skills
  • Knowledge of Retail POS systems and cash handling procedures
  • Excellent customer service and sales skills
  • Ability to work independently and lead teams effectively

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