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Housekeeping Operations Manager

7 days ago

Doha, Baladīyat ad Dawḩah, Qatar Tivoli Group Full time

This role is responsible for overseeing the cleanliness and maintenance of guestrooms and public areas on assigned floors. As a key member of our hospitality team, you will ensure that all housekeeping staff adhere to the hotel's standards of excellence, providing guests with a clean, comfortable, and welcoming environment.

Key Responsibilities
  • Supervise and support the housekeeping team, including room attendants, to maintain high standards of cleanliness and organization.
  • Conduct daily briefings and allocate tasks to staff to ensure efficient operations.
  • Train new employees and provide ongoing training to existing staff on cleaning techniques, safety procedures, and company standards to enhance their skills and knowledge.
  • Inspect guest rooms, corridors, and public areas to identify any deficiencies and implement corrective actions to address them.
  • Monitor and maintain inventory of cleaning supplies, linens, and guest amenities to prevent stockouts and overstocking.
  • Ensure proper usage and storage of cleaning supplies to maintain a safe and healthy work environment.
  • Respond promptly to guest requests and complaints regarding housekeeping services to resolve issues efficiently and effectively.
  • Maintain accurate records of staff attendance, performance, and any incidents to inform future decision-making.
Requirements
  • High school diploma or equivalent; hospitality-related certification is highly valued.
  • Proven experience in housekeeping or a similar role, with at least 3 years in a supervisory position.
  • Excellent organizational and multitasking abilities to manage multiple tasks and priorities.
  • Strong attention to detail and commitment to maintaining high standards of quality and service.
  • Good communication and interpersonal skills to build strong relationships with colleagues and guests.
  • Ability to work flexible hours, including weekends and holidays, to meet business needs.