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Executive Housekeeping Manager

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Hilton Worldwide, Inc. Full time

Job Summary:

The Executive Housekeeper at Hilton Worldwide, Inc. is responsible for overseeing all housekeeping operations to deliver an exceptional Guest and Member experience. This role involves evaluating guest satisfaction and setting department targets and objectives.

Key Responsibilities:

  • Housekeeping Operations: Oversee all housekeeping operations to ensure a high level of cleanliness and quality in guest rooms and public areas.
  • Laundry Operations: Manage laundry operations to ensure timely and efficient processing of guest linens and uniforms.
  • Guest Satisfaction: Evaluate guest satisfaction levels and monitor trends to identify areas for improvement.
  • Departmental Management: Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
  • Team Management: Manage and develop the Housekeeping team, including recruitment, training, and performance management.
  • Communication: Maintain good communication and work relationships with other hotel departments and external customers and suppliers.
  • Training and Development: Ensure ongoing training and development of the Housekeeping team.
  • Performance Management: Manage staff performance issues in compliance with company policies and procedures.

Requirements:

  • Experience: Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
  • Leadership Skills: A successful track record of managing a large team and a high level of commercial awareness and cost control capabilities.
  • Education: A high school certificate or equivalent.
  • Skills: Excellent leadership, interpersonal, and communication skills, with a commitment to delivering high levels of customer service.
  • Technical Skills: Proficiency in Property Management Systems and Microsoft Office.